Privacy Policy www.pikolinos.com

Privacy Policy

This Privacy Policy governs the collection and processing of personal data provided by users when they access, browse or use the functionalities offered on the website accessible at: https://www.pikolinos.com (hereinafter, the website, site, web page, web or www.pikolinos.com).

When the use or request of any service requires providing personal data, users guarantee its truthfulness, accuracy, authenticity and validity. Users are responsible for keeping this information updated so that it reflects reality at all times.

Collection of data, purposes, legal basis and retention periods:

Acceptance of this Privacy Policy means that the User authorises Pikostore S.L. (as Data Controller of their personal data), with Tax ID B‑53906590 and registered office in Elche (Alicante), Calle Galileo Galilei 2 (hereinafter, Pikolinos), as the owner of the Website by virtue of a web assignment contract with the assignee Pikolinos Intercontinental S.A., with Tax ID A53238713 and registered office in Elche (Alicante), Calle Galileo Galilei nº2, registered in the Alicante Commercial Registry, Volume 2067, Section 8, Page 16, Sheet nº 45341, to process their data and include it in a record of processing activities under its responsibility for the purposes set out below:

• Contact: The user may contact Pikolinos through the forms available on the website, including the “Shall we chat?” feature. To do so, they must provide information about the type of enquiry, their full name, country from which the enquiry is made, email address, telephone number and the reason for the enquiry. Pikolinos will use this information to manage the request and contact the User.

Legal basis: User consent.

Retention period: one year, unless other legal deadlines apply or data must be kept longer to address the user’s request.

• Customer registration: For online registration on the website, the user must provide identification data such as name, surname(s), telephone number and email address. These data will be processed by Pikolinos to give the User access to their private area and allow use of their personal account functionalities.

Legal basis: User consent, expressed when creating the personal account.

Data will be retained while the User remains registered.

Users may also register via Facebook. Facebook will provide user data to Pikolinos. Users are advised to ensure their Facebook data is up to date before completing registration. For more information on how Facebook uses and shares data, consult its privacy policy: https://www.facebook.com/privacy/explanation

• Purchase: To complete the purchase of Pikolinos products (online or via Televenta / Telephone Sales), users must provide personal data, which Pikolinos will process for:

o Managing shipments, payments and billing, as well as related services such as warranty execution, returns, and informing you of your order status via email and/or mobile device or any other channel available at the time.

Legal basis: performance of the sales contract.

o Contacting you with updates or informative communications related to the contracted services/products, including quality surveys.

Legal basis: performance of the sales contract and user consent.

o Billing purposes and providing tickets or invoices for purchases.

Legal basis: compliance with a legal obligation.

Additionally, when a user makes a purchase on www.pikolinos.com, we may send commercial communications about similar products, unless the user opts out.

Legal basis: legitimate interest.

Retention period: as long as necessary to manage the purchase, including returns, complaints or claims, and in any event up to five years, unless other legal deadlines apply.

• Claims, product recalls and safety warnings: Users may file claims or report any accidents or safety issues experienced with a product through the channels provided. Pikolinos will maintain an internal register storing the personal data needed to investigate the claim. Pikolinos will also use this data to carry out product recalls and safety warnings.

Legal basis: legal obligation and user consent.

Retention period: only as long as necessary for investigation, and in any case no more than five years.

• Donations: To process donations to the Fundación Juan Perán–Pikolinos de la Comunidad Valenciana (the “Foundation”) through the Pikolinos website, users must provide personal data, which Pikolinos will transfer to the Foundation to manage the donation and related services such as issuing donation certificates.

Retention period: the time necessary to manage the donation, and in any case up to five years unless other legal deadlines apply.

• Human resources: Users may contact Pikolinos through the website to participate in recruitment processes. They must provide identification and contact details as well as information on academic background and professional experience. This data will be used to consider the User for active job offers.

Legal basis: user consent.

Retention period: one year.

• Pikolinos Club and Newsletters: Users may provide their email address, date of birth and, if applicable, identification details to join Pikolinos Club and subscribe to the Newsletter. This allows them to benefit from club advantages (as described in the general purchase conditions) and receive updates, promotions and news from Pikolinos by email and/or mobile device, including personalised information.

Legal basis: user consent.

Retention period: while the User remains a member of Pikolinos Club.

• Cart recovery: If a user has an active account on www.pikolinos.com, we offer a “cart recovery” feature, sending reminder emails when items are added to the cart but checkout is not completed, including suggestions of similar products.

Legal basis: user consent and legitimate interest.

Retention period: while the account remains active.

• Stock availability alerts: Users may provide their email address to be notified when an out‑of‑stock size becomes available again.

Legal basis: user consent.

Retention period: three months.

• Cookies: The website uses cookies, which may be blocked or disabled via browser settings. Cookies improve browsing experience, analyse user navigation and offer personalised content. For more information, consult our Cookies Policy: https://www.pikolinos.com/es-es/cookies-policy.html

Legal basis: user consent.

With whom do we share your data?

We may share your data with service providers assisting us in delivering our services, as well as with companies of the Pikolinos Group. These may include:

‑ financial institutions

‑ technology and storage service providers

‑ logistics and transport partners

‑ marketing and advertising service providers

‑ other companies and foundations of Grupo Pikolinos (CARDASI, S.A.; PIKOLSERVICE, S.L.; PIKOLINO’S INTERCONTINENTAL, S.A.; PIKOSTORE, S.L.; PIKOLINO’S DISEÑO, S.L.U.; PIKOKAIZEN, S.L.U.; PIES CUADRADOS LEATHER, S.L.; PKLN FRANCE SAS; PIKOLINOS USA CORP; PIKOSTORE UK LTD; Fundación Juan Perán-Pikolinos de la Comunidad Valenciana).

Rights of users

Users may withdraw consent and exercise their rights of access, rectification, erasure, portability, objection and restriction by emailing [email protected] or writing to the physical address indicated above, stating “Data Protection” as the subject. Proof of identity must be provided to prevent access by third parties.

Users may also request updates or cancellation of their data at any time.

Users may lodge a complaint with the supervisory authority at any time.

Modification of this Privacy Policy

Pikolinos reserves the right to modify this Privacy Policy at any time, in accordance with current data protection legislation and with due notification to affected individuals.

Applicable language

The applicable language of this Privacy Policy is Spanish. Any version in another language is provided for convenience only. Should there be any discrepancy between versions, the Spanish version shall prevail.